Contractual 99.99% SLA & Engineering Principles
We publish our engineering invariants and hold ourselves contractually accountable with transparent service level agreements.
Relentless Performance
We eliminate hypervisor bloat and complex overlay networks. Bare-metal hardware acceleration ensures every cycle is dedicated to your code.
Radical Cost Transparency
Never fear your cloud bill. Generous included bandwidth allowances, predictable monthly caps, and zero hidden per-request surcharges.
Sovereign Data Security
Hardware AES-256-GCM encryption at rest, TLS 1.3 enforced in transit, customer-controlled encryption keys, and strict data residency controls.
Zero Vendor Lock-In
Standard Docker containers, POSIX filesystem mounts, and S3-compatible APIs. Migrate in or out at any time with complete freedom.
99.99% Financially-Backed SLA Matrix
We guarantee monthly infrastructure uptime. If monthly uptime falls below SLA thresholds, accounts receive automated billing credits.
| Monthly Uptime Percentage | Maximum Downtime Allowance | Service Credit Guarantee |
|---|---|---|
| 99.99% – 100% | Less than 4.32 minutes / month | Full Operational Standard |
| 99.0% – 99.98% | 4.32 to 43.8 minutes / month | 10% Billing Credit |
| 95.0% – 98.99% | 43.8 minutes to 3.6 hours / month | 25% Billing Credit |
| < 95.0% | Greater than 3.6 hours / month | 50% Billing Credit |